Payments, Delivery & Returns

Delivery 
Costs 
Spend up to £49.99 with us and Standard Shipping to a UK address is charged at £4.95
Spend £50.00 or over with us and Shipping is Free to a UK address
Guaranteed Express Delivery to a UK address only (Next Day by Courier) is £8.95

Delivery to Northern Ireland, Guernsey, Jersey, Isle of Man & Isle of Wight delivery charges are:
£10.00 if order value is £74.99 or below
Free delivery if you spend over £75.00

UK Shipping
Orders placed before 12 noon Monday to Thursday are sent the same day.  Our Courier, DHL, will email/text you with delivery notifications, so please include your mobile number to receive a delivery notification by text when entering shipping details at checkout. .  

Please note, we can not deliver orders on Saturdays, Sundays or on Bank Holidays, so if you order after midnight on Thursdays, your order may not ship until the following Monday.

Europe & International Shipping
At the moment we can only ship to UK addresses as well as: Guernsey, Jersey, Ireland, Isle of Man & Isle of Wight. 

Returns
In addition to your legal rights, we allow you to return goods if you simply change your mind. Goods must be returned unused and in original packaging within 30 days of purchase please.  We ask you to cover the cost of postage for returning unwanted goods.

Return address is:
Floss & Rock
3 Cropper Close, 
Whitehills Business Park, 
Blackpool, 
Lancashire, 
FY4 5PU

If there is a problem with any of our products or service, let us know by emailing us at enquiries@flossandrock.co.uk