Spend up to £29.99 with us and Standard Shipping to a UK address is charged at £2.95
Spend over £30.00 with us and Shipping is Free to a UK address
Express Delivery to a UK address only (Next Day by Courier) is £7.95
Delivery to Guernsey, Jersey, Ireland, Isle of Man & Isle of Wight delivery charges are:
£7.50 if order value is below £49.99 (Standard 1st Class Post)
Free delivery if you spend over £50.00
Orders placed before 12 noon Monday to Thursday are sent the same day. Standard Delivery orders are sent by Royal Mail 1st Class post, so please allow 2-5 days for delivery. Express Delivery orders are sent with our Courier, Interlink, who will email/text you with a 1 hour delivery window so please include your mobile number to receive a delivery notification by text when entering shipping details at checkout. .
Please note, we can not deliver orders on Saturdays, Sundays or on Bank Holidays, so if you order after 12 noon Thursday your order will be sent out on the following Monday.
Europe & International Shipping
At the moment we can only ship to UK addresses as well as: Guernsey, Jersey, Ireland, Isle of Man & Isle of Wight.
In addition to your legal rights, we allow you to return goods if you simply change your mind. Goods must be returned unused and in original packaging within 30 days of purchase please. We ask you to cover the cost of postage for returning unwanted goods. Return address is:
Floss & Rock
c/o Penny, Atelier Home & Gift Ltd
Unit D Prestige House
If there is a problem with any of our products or service, let us know by emailing us at firstname.lastname@example.org