Delivery and Returns

Trade Delivery (wef 03.07.17)

United Kingdom:
Carriage paid £150+vat
(orders of £149.99 or below are subject to a £10 carriage charge)
We use DPD LOCAL Next Day (UK only) Carrier Service

UK Offshore (Isle of Man, Isle of Wight, Channel Islands)
Carriage paid £250+vat 
(orders of £249.99 or below are subject to a £15 carriage charge) 
We use DPD Carrier Service

Europe:
Carriage paid/franco de port £300/€390
(orders below £299.99/€389.99 are subject to a £20/€30 carriage charge)

Rep of Ireland
Carriage paid £250/€325
(orders of £249.99/€324.99 or below are subject to a £15/€20 carriage charge)

Rest of the World (excl. USA)
We do not pay shipping charges for deliveries to Rest of the World.  If you have a UK Forwarding/Shipping agent, we're happy to offer free delivery to a UK address on orders of £250 or more.  If you do not have a UK agent, we can obtain shipping quotes on your behalf and add charges to your order/invoice.

If you are a customer in the United States, please log into your account at Floss & Rock USA to see relevant information about despatches in the States.

 

 

Trade Returns

If you have any faulty stock, please contact the sales team for a product return form. We will arrange for stock to be collected once the form is authorised. Please do not post back damaged items without authorisation from the sales team.

Breakages, shortages or defects should be notified within 5 working days from date of delivery.