Delivery and Returns

Trade Delivery (wef 23.01.17)

United Kingdom:
Carriage paid £150+vat
(orders of £149.99 or below are subject to a £10 carriage charge)
We use Interlink Express Next Day (UK only) Carrier Service

Europe:
Carriage paid/franco de port £300
(orders below £299.99 are subject to a £20 carriage charge)
Europe and Channel Islands service varies.

Rep of Ireland
Carriage paid £250
(orders of £249.99 or below are subject to a £15 carriage charge)


If you are a customer in the United States, please log into your account at Floss & Rock USA to see relevant information about despatches in the States.

 

 

Trade Returns

If you have any faulty stock, please contact the sales team for a product return form. We will arrange for stock to be collected once the form is authorised. Please do not post back damaged items without authorisation from the sales team.

Breakages, shortages or defects should be notified within 5 working days from date of delivery.